Field Service Technician - OH - Toledo - 20000
- Salary
- $18.00 - $22.50
Next Steps
Apply hereDescription
Customer Service/Field Technicians work directly in retail stores and banks installing new POS or ATM systems; as well as, upgrade, maintain, troubleshoot, and repair existing systems. Successful candidates will be w-2 employees of Icon Resource Group, while receiving day to day direction from a client manager. Once fully trained, CSE’s will often be on their own and expected to represent Icon and our clients in a professional manner. CSE’s are responsible for tracking their parts inventory and the safe return of unused parts. Several employees a month are hired full-time by our clients.
Responsibilities
- Performing installation of hardware (POS & ATM and associated network devices)
- Hardware diagnostics
- Maintenance (Multi-vendor)
- Repairs
- Asset management – (Parts)
Required Skills and Experience
- Customer interaction while performing repairs, installations, etc.
- Ability to work nights, weekends, overtime, flex shifts (this differs greatly position to position; don’t let it scare you off)
- Willingness to travel in a limited area (up to 50 miles from city center of position)
- excellent interpersonal and relationship skills
- innovative approach to problem-solving
- A commitment to quality and customer service
- Valid driver’s license and dependable transportation.
- Loading and unloading of parts, tools and equipment required.
- Bending, stooping, walking, and lifting in excess of 25 pounds required.
- A+ Certification - preferred (other related classes, experience, or certifications are acceptable)
- High school diploma or GED is required at a minimum with an Associate’s degree preferred in electronics or computer technology. Equivalent experience from the military services or within a career path should have at least 2 years retail/customer based experience.